Here at Gilded, offering the best customer satisfaction is our top priority. If for any reason you are dissatisfied with the product/s you have received, we will happily issue a refund (for the value of the product purchased, not the postage fees), exchange or Gilded store credit for the returned items within 30 days of delivery. 

All returns and exchanges must be made via our online portal in order to be accepted. All returns and exchanges must be accompanied by its original packaging and unaltered, unworn and in a re-sellable condition to qualify for a refund.

Items received after our 30 day returns period will not be accepted if you requested a refund. Instead, you will be provided with a CRAFTD store credit code for the value of the returned item.

Refunds on item/s returned after the 30 day window will not be honoured. 

We currently do not provide free returns labels, you will be responsible for the return postage on your return/s. We require that you purchase a tracked service for you return in the event that your return gets lost in transit.

Returned items remain your responsibility until they arrive back at our facility. Please ensure that you obtain proof of postage from the courier, in case you need to contact us or in the even that your return is lost in transit.

If your order has been lost in transit, without sufficient proof of postage, we will not be able to process any return requests. However, if you are able to provide a postage receipt or a tracking number for your return, we'll provide you with GILDED store credit.

Vist our returns portal.

* Enter your Order Number which you will have received when you placed your order. Please make sure to include '#' before your order number i.e., #UK123456

Your exchange request will be processed within 3-5 working days from the date that your return has been received back at our warehouse. Once your exchange has been processed and dispatched, you will receive a shipping confirmation email which will contain your new tracking information.

If possible, try to get the order number and shipping zip code from the person you received the gift from and then click our return portal to begin the return process.

We understand that you may not be able to get this information so please feel free chat to our team who can further assist: hello@gildedmcr.com

We're super conscious of the impact on our planet so we have made the decision to make our returns process completely paperless by ensuring that our returns are made entirely digital. This includes the removal of returns cards from GILDED orders.

As soon as we receive your returned item/s we will start to process your exchange within 3 -5 days. You will be notified via email and SMS that your return has been received.

Standard Delivery via Royal Mail (3-5 working days) - £3.50 or FREE over £75

Express Delivery via

We aim to process your refund within 3-5 working days from receipt to our warehouse. 

After we have sent your refund you will receive an email notification. 

Please note it can take a further 7 working days for the funds to clear in your account. This processing time depends on your bank so please contact them directly if 7 working days have passed and you have not received the funds.

We currently do not provide 'free' returns, instead we ship your exchange item back out to you completely free of charge. We do not provide refunds on postage costs originally paid when you ordered.

Not to worry! Sometimes the courier may misplace orders / returns but as long as you can provide a receipt for the postage you paid to return your item/s back to us, we'll provide you with Gilded store credit. Without the postage receipt, we aren't able to process any return requests if the return has been lost in transit back to our warehouse.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items: 
Gift cards 
Downloadable software products 
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable) 
Book with obvious signs of use 
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened 
Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
Any item that is returned more than 30 days after delivery

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at info@gildedmcr.com.

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@gildedmcr.com and send your item to:

Gilded MCR Returns

Project House

Dallimore Road

Manchester

M23 9NX

Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping 
To return your product, you should mail your product to:

Gilded MCR Returns

Project House

Dallimore Road

Manchester

M23 9NX

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.