Shipping Information
How do I track my order?
As soon as your order has been despatched from us, you will be notified via email and SMS. This will provide you with your courier tracking link. It may take up to 1-3 days for the courier to update it's tracking with relative information on the whereabouts of your order not including weekends or holidays.
If you haven't received your tracking number after 48 hours from purchase, please contact our support team at info@gildedmcr.com
Can I change the style, colour or size of a purchased product after an order is placed?
If you need to change or cancel your order, please contact info@gildedmcr.com immediately after purchase during the hours of 9:00 - 17:00 (GMT) for the best chance of us catching the order before it has began the despatch process.
Unfortunately, once your order has been processed by us, we are unable to make any changes or cancellations. Most orders are shipped within 12 hours. In the case that we're unable to amend your order, we ask that you please wait until the order arrives and follow the normal return policy procedure.
Do you ship internationally?
Yes, we ship worldwide and use a variety of couriers selected specifically for the fastest delivery speed possible at the most reasonable prices. Please keep in mind that international orders are subject to courier delays and may take slightly longer to get to the delivery address.
Can I ship an order to a P.O. box?
Of course, we do allow shipping to PO boxes, simply enter the PO Box details at the delivery stage of our checkout.
EU Customs Charges
How do we pay for your customs charge?
You shouldn't be charged customs but if you are, it couldn't be easier, simply drop us an email at info@gildedmcr.com. Use the Subject Line: "EU Customs Charge", so our expert customer support team can find you in our system.
In the email you will need to provide 2 things:
1) Your order number (you'll find this in the order confirmation email we sent you after purchase)
2) A payment link from your local courier (so that we can pay this directly)
In the event that you pay for the customs charge yourself, please let us know so that we can reimburse you.
If your local courier decides to send your order back to our warehouse, we will notify you via email to inform you of the next steps needed to get your order back out to you.
P.S. Double check you're sending the email to info@gildedmcr.com
United Kingdom & Northern Ireland
UK orders are shipped directly from our UK warehouse within 24-48 hours of the order being placed. The estimated shipping time begins from the day your order has been despatched.
Orders received on weekdays before 12pm GMT will be shipped out the same day and orders placed over the weekend will be shipped out on Monday.
Standard Delivery via Royal Mail (3-5 working days) - £3.50 or FREE over £75
Express Delivery via